Effective date: October 17, 2026
About the service
HeaterFixer operates this website and provides water-heater information and a way to call an independent plumbing company. HeaterFixer is not a plumbing contractor and does not inspect, diagnose, repair, install, or replace equipment. HeaterFixer may receive compensation when calls connect with an independent company. By using the website, you agree to these Terms and to the Privacy Policy.
Eligibility
You must be at least 18 years old to use the call features on this website. If you do not agree to these Terms, do not use the website.
Independent companies and calls
The plumbing company you reach is a separate business. It is responsible for deciding whether it serves your address, its availability, any inspection, diagnosis, recommendations, estimates, pricing, scheduling, permits, warranties, and all work it performs. A call does not guarantee that a provider is available, will accept the request, or will offer a particular service or price. Confirm the details directly with that company before authorizing work.
Urgent safety situations
This website is not an emergency-response service and does not monitor calls. If you smell gas, hear hissing, see fire, or believe anyone is in immediate danger, leave the area and contact 911 or your gas utility from a safe location. Do not rely on this website or an online call connection for emergency dispatch.
Informational content
Articles, service pages, and the virtual guide provide general information, not an inspection or diagnosis of a particular water heater. Conditions vary by equipment and home. Do not open equipment covers or approach wet electrical components. For a specific condition, ask a qualified professional who can evaluate it in person.
Use of the website
You may use the website for lawful personal information and to contact a provider about a relevant service. Do not interfere with the website, attempt unauthorized access, introduce malicious code, misrepresent your identity, or use the website to send unlawful or abusive communications.
External links
The website may link to third-party resources for additional information. HeaterFixer does not control those sites and is not responsible for their content, availability, products, services, or privacy practices. A link does not mean that HeaterFixer endorses the linked organization.
Content and trademarks
The website’s text, branding, design, and original graphics belong to HeaterFixer or their respective rights holders and may not be copied or used commercially without permission. Third-party names and marks remain the property of their owners.
Availability and limits
The website is provided for general informational use and may be changed or unavailable from time to time. To the extent permitted by law, HeaterFixer makes no promise that the website will be uninterrupted or that an independent company will accept or complete a call request. Nothing in these Terms excludes a right or remedy that cannot legally be excluded.
No agency or partnership
Using this website does not create a contractor, agency, partnership, joint venture, or employment relationship between you and HeaterFixer, or between HeaterFixer and any independent company. HeaterFixer does not supervise, control, or guarantee the work of any independent company.
Disclaimer of warranties
The website and its information are provided “as is” and “as available,” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. This includes implied warranties of merchantability, fitness for a particular purpose, and non-infringement. General information on this website is not a substitute for inspection by a qualified professional.
Limitation of liability
To the fullest extent permitted by law, HeaterFixer is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the website or from the services, estimates, work, or communications of any independent company. To the fullest extent permitted by law, HeaterFixer’s total liability for any claim relating to the website is limited to one hundred U.S. dollars (US $100). Some places do not allow certain limits, so parts of this section may not apply to you.
Indemnification
You agree to indemnify and hold HeaterFixer harmless from claims, losses, and reasonable costs (including reasonable attorneys’ fees) that arise from your misuse of the website, your violation of these Terms, or your violation of another party’s rights.
Governing law and disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. You agree that a dispute that is not resolved informally will be brought in the state or federal courts located in DuPage County, Illinois, and you consent to their jurisdiction, unless a law that cannot be waived gives you a different forum.
Severability and entire agreement
If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the Privacy Policy, are the entire agreement between you and HeaterFixer about the website. A short heading does not limit the meaning of a section.
Changes to these Terms
These Terms may be updated as the website or service changes. The effective date at the top identifies the current version. Continued use after an update means you are using the current website under the updated Terms, to the extent permitted by law.
Contact
Questions about these Terms can be directed to HeaterFixer at [PLACEHOLDER: legal email address] or by mail at [PLACEHOLDER: registered legal entity name], 811 W Liberty Dr, Wheaton, IL 60187, USA.